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Fender


 
Returns and Refunds Policy


Internet Transactions:

Cooling off period

When you order from Absolute Guitars online, you have the right to cancel the contract for purchase of goods within 14 days following the date of delivery. If you decide to return your goods then you must contact us within the 14 days for a returns authorisation code and the goods must be returned in the original condition and packaging that they were received in.  

Please note that items that come with protective film, i.e. scratch panels, guitars, these items must be returned with protective film still in place.  Once removed, no refund will be offered.  No refund will be forthcoming after this period. You can expect a refund in the same form of payment originally used for purchase within 14 days of cancellation.

Guitar Strings - Please note that we will not accept a return or offer a refund or replacement if  strings break whilst fitting

If you are returning any item to Absolute Guitars, the package must be postmarked within 14 days from requesting a Return Authorisation Code. Absolute Guitars will not refund any returns that are postmarked past the14 days and will return your product(s) to you.


Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order and a full refund will be given.

Faulty Goods

Should you find any faults with our products, you must notify us within seven days of the goods being received where a replacement or refund will be offered. You must contact us within seven days for a Return Authorisation Code. No refund or exchange will be forthcoming after this period. We will issue a refund providing such faults have not be caused by your misuse, negligent handling or improper care of the goods.  Any refund will be in the same form of payment originally used for purchase and issued within thirty days of notice.

Overseas delivery

Whilst we are able to delivery to overseas addresses, please note that Absolute Guitars cannot arrange the return of an item/s that is located at an overseas address.  If you place an order with us and then wish to return the item for whatever reason, the return must be arranged by the customer. The return postage is at the cost of the customer unless the item arrived damaged then the refund of the postage will be at the discretion of Absolute Guitars once the item is received back.



Returning an item

You can return items to us and the card you used to pay will be refunded within 14 days.

What you need to do:

Email us at sales@absolute-guitars.co.uk for a return authorisation code within 14 days of receiving your item

Place the item/s into their original presentation boxes and make sure the parcel is sealed securely. You must mark your parcel clearly as "Returned Goods" and must include a copy of the delivery note that was shipped with your order and indicate clearly the reason for return

Returns address is:

Absolute Guitars Ltd
10 Dark Lane
Backwell
Bristol
BS48 3NP

For refunds; once we have assessed the items, the money will be credited back onto the
credit/debit card that was used to place the online order within 14 days.

Return postage will be at the cost of the customer

For refunds, the package must be postmarked within 14 days from requesting a Return Authorisation Code. Absolute Guitars will not refund any returns that are postmarked past the 14 days and will return your product(s) to you.

If instructed to return an item, for your protection, we recommend that you use a recorded delivery service as we cannot offer refund or replacement for any goods that are lost in return delivery to Absolute Guitars Ltd.



Click on the links below to view our other Policies:

Website Terms and Conditions

Privacy Policy

 

Absolute Guitars offer a complete range of electric guitars, basses, acoustics, amplifiers, guitar spares and accessories.  You are welcome to come and visit us at our retail shop at
10 Dark Lane, Backwell, North Somerset   If you have any questions relating to any of our products featured on our website then please email us at
sales@absolute-guitars.co.uk  
or call us on 01275 464177.